Customer Service

Return Policy:
Products may be returned within 15 days of purchase for any reason. All returns must have a Return Authorization Number affixed to the carton. To obtain a Return Authorization Number, please contact us via phone or email Customer Service within 15 days of purchase. A restock fee of 15% will be charged and buyer shall bear any and all return shipping charges.

Free Ground Shipping Offer:
Free Ground Shipping is available to addresses in the contiguous US states only. For orders to Hawaii, Alaska, other territories or the rest of the world, standard shipping charges will apply.

Pleasant Experience
I just want to say thank you very much for all of your help. I do a lot of ordering for a lot of random things, and I have to say this was probably the most pleasent experience I have had so far with a vendor.

You were very patient and kind and I appreciate you taking the time that you did with my order.

We will definitly be ordering from you in the future.

Thanks again.
jb, Halloween Staff Coordinator
via email

Perfect
I received the frames...and I thought they were perfect for my needs. So I want to thank you very much for your help and also, I thank you for sending them even though you had trouble with my VISA numbers.

...and hopefully you will hear from me soon with another order.
Estella